Freedom Mortgage is a top VA and FHA (government-insured) lender in the U.S. One of the nation's largest non-bank mortgage lenders/servicers, the company is licensed in all 50 states, the District of Columbia, Puerto Rico, and the U.S. įounded in 1990 and headquartered in Boca Raton, Florida, Freedom Mortgage is an independent mortgage company that provides mortgage loans through retail, wholesale, and correspondent channels. To learn more about Freedom Cares philanthropic efforts, please visit. To join the company, please visit the careers page: /jobs/. For more information about Freedom Mortgage, please visit. One of the nation's largest independent mortgage companies, Freedom Mortgage is committed to fostering homeownership and financial betterment across the country. Based solely on employee feedback, more than 27 million employees across 70,000 organizations have been surveyed since 2006.įor more information on Top Workplaces awards visit. Top Workplaces recognizes organizations in 60+ markets nationwide in addition to its USA, culture excellence, and industry awards. The Top Workplaces program has a 15-year history of surveying more than 20 million employees and recognizing top organizations in regions across the country and in various categories. The company also donated more than $600,000 last year and saw its highest employee volunteer engagement with nearly 2,000 hours spent bettering local communities. Despite challenges faced by the mortgage industry, the company services the mortgages of nearly two million homeowners, representing over $452 billion in loans. Middleman credited Freedom Mortgage employees for the company's continued success. Top Workplaces do this, and it pays dividends." In today's market, leaders must ensure they're allowing employees to have a voice and be heard. We will continue to do our best to support our employees and provide opportunities for them to grow within Freedom Mortgage."Įric Rubino, Energage CEO, said, "Earning a Top Workplaces award is a badge of honor for companies, especially because it comes authentically from their employees. "To have our employees endorse Freedom Mortgage as a great place for financial services professionals to work means a great deal. Middleman, Freedom Mortgage president and CEO. "We are honored to be recognized, again, as a Top Workplaces in the financial services industry," said Stanley C. This year, Top Workplaces named 1,079 winners in seven industries: Construction, Distribution, Financial Services, Healthcare, Manufacturing, Nonprofit and Technology. The employer recognition program celebrates organizations that scored at or above the Top Workplaces benchmark. This is the second time Freedom Mortgage has been honored with the Top Workplaces Industry Award since its inaugural launch in 2021. However, the company's scores are used to determine your overall survey score often times resulting in you scoring a perfect survey for your call with an amazing note left by the customer you helped but the company - more.Freedom Mortgage, a Top VA and FHA Lender, Honored with 2023 National Top Workplaces Financial Services Industry Award The same thing goes for their customer call survey, it is a combined survey not only scores how the customer feels about their interaction with you on that particular call but their overall satisfaction with the company as a whole. Like a FCR goal, this is a mortgage company, and you are dealing with customers who are facing foreclosure and at risk of losing their homes, even when you give them top-quality service and solve all their issues in your interaction with them they are still scared and anxious about losing their home and tend to call back often to check in and up on applications and other things wrecking your FCR and preventing you from getting your bonus. They have a bonus structure each month that has metrics you need to hit that are out of your control and have very little to no control over. You are constantly getting calls from customers who have spoken to agents that gave them bad or out right wrong information making your job that much harder. They do not train their agents very well at all. They advertise a one-hour lunch however they cut it down to half-hour every day due to mandatory overtime. They claim to care about work-home life balance but constantly schedule you for overtime daily. This company has a great way of sounding great and amazing during your interview and training process, then once you get assigned to a team they show true colors.
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